SHIPPING & RETURNS

SAME DAY SHIPPING

All orders placed before 5pm EST are shipped the same day except for Saturday & Sunday. All weekend orders are shipped the following Monday. All orders are shipped to the shipping address provided to us during checkout so make sure you enter the correct address. We are NOT responsible for your package if you make a mistake and enter the wrong shipping address.

SHIPPING OPTIONS

ILLADELSTYLEZ.NET offers a variety of shipping options to our customers. We ship using both UPS and the U.S. Postal Service as well as a pick-up option if you live in or near Philadelphia, Pa. ALL spraypaint orders, by law, must be shipped via Ground Service. This means if your order includes spraypaint it will be shipped through UPS. All orders not including spraypaint are shipped through the U.S. Postal Service. ILLADELSTYLEZ.NET does ship worldwide but we DO NOT ship spraypaint outside of the U.S.A. All International orders over 4 pounds are shipped Priority International. International Express is also available.

PACKAGE ARRIVAL TIME

The time it takes for your order to arrive depends on a few different things. It depends on how your order was shipped, how far away you live and when you placed your order. Most UPS orders usually take between 1 to 4 days to arrive. The U.S. Postal Service, depending on the shipping option you chose during checkout, can take anywhere from 1 day to 3 days for domestic orders (inside the U.S.A.) and 5 days to 14 days for International orders. International delivery times may vary depending on how long that particular country lets the package sit in Customs.

SHIPPING COST

ILLADELSTYLEZ.NET offers FREE SHIPPING on all U.S.A. orders over $25.00. For orders under $25.00 and International orders the shipping cost varies on the option you chose to have your package shipped, how far you live from Philadelphia, Pa. and the total weight of your order. For International orders we urge our customers to contact us before checking out so we can find them the cheapest shipping option available since shipping outside of the country can ge expensive.

TRACKING YOUR ORDER

All orders are shipped with a tracking number so you can find out exactly where your package is up until the time of delivery.

RETURNING AN ITEM

If you receive an item other than what you ordered we will return or exchange that item as long as it is still in the same brand new condition as when it was shipped. If you use it you bought it. There will be NO exceptions. Also, we will not return or exchange the item UNTIL we receive the item you are sending back.

SUBSTITUTIONS

Due to the high turnover rate of some items-mainly spraypaint-a certain color chosen in your order may be unavailable at the time your order is packed up and shipped. This rarely does occur but in case it does you will receive an e-mail notifying you that that particular color is sold out and asking if you would like a substitute for the closest matching color. If we do not receive a reply by the time we are preparing to ship the order a substitue will be given.

LATE, LOST & DAMAGED PACKAGES

ILLADELSTYLEZ.NET packages ever item as safely and securely as humanly possible and we take great care in shipping every order, however we can not control the handling of packages once they are out of our hands. If the shipping courrier handles the packages recklessly or damages them while they are in transit we ARE NOT RESPONSIBLE FOR THEIR CARELESSNESS. We bubble-wrap and separately bag each item to make sure it arrives in the same condition as when it left but if the courrier does somehow break or misplace a package we can not be held responsible. We can however offer shipping insurance for a very small fee that guarantees that if your package arrives broken or with missing items you will be fully reimbursed by the courrier. The usual price for shipping insurance is anywhere from $2.00 to $5.00 depending on the size and the net worth of the contents of the package.

In you have any questions please contact us at admin@illadelstylez.net and we will help you out as best we can.